Ronald
Ronald Lewerissa
FLEX/design
Managing & Creative Director
[email protected]
PROBLEM
When applying UCD to sanitation, describe a problem your organization was trying to solve?
Inefficient and/or low-quality management and servicing of a sanitation 'system' in disaster situations
SOLUTION
What solution did you design to solve the problem?
- Collected data (waste volume per use) and use data to service J.I.T. (just in time)
- Optimized service route
- Involved community in service and maintenance
- Measured every single use, functionality to collect data to say: "it's full"
WHAT WORKED WELL
What part(s) of the UCD process did your organization do very well?
- Identifying relevant issues (hygiene, rape, durability)
- Co-creation with various stakeholders
WHAT DIDN'T WORK
What part(s) of the UCD process did not go well?
As designers we did not have budget to apply UCD locally
TOOLS AND FRAMEWORKS
What UCD tools or analytical frameworks did you use?
- Role playing
- Influence behaviour
- Prototype
- Ethnographic research
- Make ideas tangible
- Context mapping
WHAT WAS REALLY HARD
What were your biggest struggles?
- Complexity of dealing with contracting interests of various stakeholders
- Balancing
- long term vs. short-term
- Quality vs. cost
- Hardware vs. software
BIGGEST A-HA
What was your biggest a-ha moment?
More expensive product may lead to cost saving
MY PIVOTS
So then what? What did you do? Discard the idea? Change course?
Focusing on the heart of the product
TIPS
What advice would you give other organizations?
- Focus on the key elements that have the most impact
- Trust intuition to direct UCD agenda
