When applying UCD to sanitation, describe a problem your organization was trying to solve?
Coming up with Urban sanitation solutions that address:
- limited space
- compound living
- high water table
What solution did you design to solve the problem?
The portable tenant toilet
WHAT WORKED WELL
What part(s) of the UCD process did your organization do very well?
- Feedback from end users to identify problems
- Feedback from local project teams
- Mental modelling (indoor, outdoor)
- End user feedback:
WHAT DIDN'T WORK
What part(s) of the UCD process did not go well?
- Scheduling- "everything takes longer than you think"
- Pivoting away from the potential solution
- Slow process getting multiple partners to make a decision
TOOLS AND FRAMEWORKS
What UCD tools or analytical frameworks did you use?
- Gap analysis (based on initial product scans)
- Product development canvas, target specs, value propositions
- Product development process:
- mental model
- prototype (build, measure, learn)
WHAT WAS REALLY HARD
What were your biggest struggles?
- Process: supporting rapid iteration
- Need for metrics: "figure out questions later"
- Getting the questions right
- Matching the question to the problem
- Evaluating acceptability
What was your biggest a-ha moment?
- Refocus on the end user → prioritizing problems
- Lean development/iterations
So then what? What did you do? Discard the idea? Change course?
- Shared language
- Product development canvas tool
What advice would you give other organizations?
- Role of expert → evaluating ideas
- Give it time → trust the process
- Socialize idea → "buy in" essential
- Cultural view of failure